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Despite repeated emails to customer support, the issue is not resolved yet.
The correspondence is reproduced below, so that readers can judge for themselves.

========================Ticket no. 'TCL=152-005'

Dear Mr. ,
Thank you for writing into Tata communications.We understand your concern and do regret the inconvenience caused to you. With reference to your concern regarding account renewal, as per update received from our team we would like to inform you that you have been got correct account balance as per recharge card value. For any further assistance, please feel free to contact our customer service in your city, or write to us on customerservice@tatacommunications.com.
Warm Regards,
Pranali B.
Customer Service Team - SME
Tata Communications Ltd.
-----Original Message-----
From:
Date: Friday, August 17, 2012 07:02 PM
To: Customer Service (customerservice@tatacommunications.com)
Subject: RE: RE: Difference in smart recharge value
Hello Mr Pranali,Please let me know why your smart recharge card shows the value Rs 3115 and actual recharge is Rs 3114. We would expect a big company like Tata Communications not to cheat a customer of Rs 1 , we will take your firm to the consumer court, unless corrective action is taken.I also expect your company to have employees who know the difference between the no. 4 and 5.
Regards
Miss

On 17-08-2012, Customer Service wrote:
> Dear Mr. Kumtakar,
>> Thank you for writing into Tata communications.
>> We understand your concern and do regret the inconvenience caused to you.> > With reference to your concern regarding renewal of account, as per update received from our team we would like to inform you that you have been get correct amount as per the below details:> >> You also have the following Smart Recharge(s) lined up: MRP (Rs.)> >> Card> Value (Rs.)> >> Bonus> (Rs.)> >> Total> Value(Rs.)> >> Validity> (Days)>> 3500> >> 3114> >> 172> >> 3286> >> 180> >
>> For any further assistance, please feel free to contact our customer service in your city, or write to us on customerservice@tatacommunications.com.
> Warm Regards,
>> >> Pranali B.
> Customer Service Team - SME
> Tata Communications Ltd.
> > -----Original Message-----
> From:
> Date: Sunday, August 05, 2012 01:57 PM> To: Customer Service (customerservice@tatacommunications.com)
> Subject: RE: Difference in smart recharge value
> >> Hello,
> I am aware of the renewal procedure, please do not sent it again. I have paid Rs 3500 today for an online recharge with value card Rs 3115, but the actual balance is shown as Rs 3114. Kindly explain
>> --> --> --> --> -->--> --> --> --> -->--> --> --> --> -->--> --> --> --> -->--> --> --> --> -->--> --> --> --> -->> Select MRP> (Rs.) Card> Value (Rs.) Bonus> (Rs.) Total Value> (Rs.) Validity> (Days)> 12000 10680 1080 11760 360> 6500 5785 442 6227 360> 5000 4450 295 4744 270> 3500 3115 172 3287 180> 1750 1557 49 1607 90> 1000 890 0 890 90>> >> >>>> You also have the following Smart Recharge(s) lined up: > --> --> --> -->> MRP (Rs.) Card> Value (Rs.) Bonus> (Rs.) Total> Value(Rs.) Validity> (Days)> 3500 3114 172 3286 180>>>> Regards
> Miss
>> On 05-08-2012, Customer Service wrote:
>> >> Dear Mr.Kumtakar,
>> Greetings from TATA communications.
>> We thank you for your consideration of renewing your account with us.>> With reference to your mail, we would request you to follow one of the procedures to purchase the renewal pack or renew your account online:> > You need to go to www.tataindicombroadband.com.> > Go to Our Products >>>> Renew.>> You can buy through any of the payment modes given below:>> ICICIBank.com, Citibank Credit Card, Any other Credit Card, HDFC Net banking, IDBI net banking, Cheque on Delivery, Order through Post.>> At the time of placing the order, please provide the changed address, so that the pack will be delivered to changed address.>> Renew Your Inactive Account:>> If your account is inactive at the time of renewal, log in to the internet by entering the following details on your authentication page (User Name – register@vsnl.net, Password – register). This will allow access to our website.>> You may renew your account by one of the following options:>> Online>> Customer Care>> Local Cable Operator> Tata Communications Office>> * Online:>> Logon to site: http://www.tataindicombroadband.in/>> Click on “Renew”>> Clickon “Order online for instant and easy renewal ".>> Enter the User name and Password with the Domain.>> Click on Submit.>> Follow the steps accordingly to renew the same with the required pack.>> Kindly let us know if any problem persists regarding the same and revert to us with the complete details to place a lead on your behalf.>> Customer Care: You can Order a pack through the customer Care by calling the number for your location. >> Local Cable Operator: You can buy a pack from the local cable operator, if the local cable operator is our partner.>> You will get the receipt if you purchase the renewal pack from the distributor.>> Tata Communications Office: You also can purchase the renewal pack on cash by visiting our Tata communications Office in your location by visiting the below link http://www.tataindicombroadband.in/contactus.html>> We trust the above information is to your satisfaction.> > We will be delighted to assist you.> >> For any further assistance, please feel free to contact our customer service in your city, or write to us on customerservice@tatacommunications.com.
> Warm Regards,
>> >> Aditya C,
> Customer Service Team - SME
> Tata Communications Ltd.
> > -----Original Message-----
> From: > Date: Sunday, August 05, 2012 12:44 PM
> To: customerservice@tatacommunications.com (customerservice@tatacommunications.com)
> Subject: Difference in smart recharge value
> >> Hello,>> In choosing your value card, for Rs 3500 value card, the card value is shown to 3115 , but when the smart recharge was done, the card value was only Rs 3114 . Screenshots can be sent. Kindly check and revert at the earliest.>> Regards> .